Guarantees Activation Process
Warranty activation is a mandatory requirement for all customers and must be completed immediately after assembly and always before the 365 days from date of purchase, what happens before. This process is essential so that our technical team can verify, through the images sent, that the product is correctly installed and in optimal conditions of use according to the assembly manual.
The objective of this period is to be able to notify you in advance if we observe any errors in the installation, allowing you to correct it in time to avoid damage to the equipment or risks to its operation derived from incorrect assembly.
⚠️ IMPORTANT: If you do not activate the guarantee within the indicated period and subsequently the heating fills with carbon, breaks down or suffers damage resulting from poor assembly, The product will NOT be covered under warranty and will not be eligible for repair or replacement..
To activate the warranty, You must send us the order number along with a series of photographs that clearly show the installation and compliance with the established technical requirements.
Repair of the product within the warranty period 3 years will only be possible if the activation has been completed within the indicated period and we have the required photographs on our servers. Without this step, you will not be eligible for any repair service under warranty.
We will review your request and send you an email indicating if the assembly is correct (automatic activation) or if you need any modification (would be pending correction).
Important Notice About Warranty Activation
When activating the warranty of your YCSH product, you confirm and accept that:
- The installation has been done according to the instructions in the installation manual, either by a YCSH verified workshop, a qualified professional or for yourself.
- The installation complies with current regulations and the technical requirements specified in the assembly manual.
- YCSH assumes no responsibility due to installation errors, omission of approval documentation, problems in the approval process before the ITV or other organizations, or any failure resulting from incorrect installation or installation not in accordance with the manual.
- YCSH warranty covers exclusively manufacturing defects of the product, no faults arising from workmanship, installation, mechanical adjustments or lack of maintenance.
- In case the installation has been carried out by a workshop, this is the sole responsible of the installation execution, the issuance of technical documentation and assembly certificates necessary for approval.
- If the guarantee is not activated within the established period, any damage resulting from incorrect assembly (including carbon buildup, product breakdowns or deterioration) It will NOT be covered under warranty.
If you have doubts about the correct installation of your heating, refer to the installation manual or contact a YCSH verified workshop.
For more information about our warranty and liability policies, consult our Legal Notice.