Right of withdrawal, payment refund and claims
The client will have a maximum period of fourteen calendar days to give up, from the day of conclusion of the contract, without any penalty and without indication of the reasons.
The exercise of the right of withdrawal must be carried out by notification to the email address admin@ycsh.es
After that period, The products will be considered compliant and accepted by the customer without possible claim.. The claim must be sent to admin@ycsh.es, indicating the following information:
Purchase invoice number
Customer number
Product reference number and product serial number
Number of units whose return is requested
Statement of the reasons for the claim
Upon receipt of this information, YCSH reserves the right to authorize or not authorize the return, depending on the condition of the product and its warranty.
YCSH will only accept the return of the product if the following circumstances occur:
The customer returns the product in the same condition (with the outer box not unsealed and that the product has not been installed), that it is in exactly the same condition in which it was delivered and in its original packaging.
Return transportation charges will be customer charge. If the merchandise meets the requirements we will refund all payments received from you, including delivery costs.
Returns will not be accepted for the following products:
Any product used, whose opening renders it incapable of being sold as a new good.
If the product is received and it is found that it does not meet the return requirements, it will be returned to the customer with postage due..
The request for the return of a material due to customer cancellation, must be carried out within a maximum period of 7 calendar days from receipt. YCSH may consider extending these deadlines at its discretion..
The client, upon acceptance of the product, will have a period of 10 days to send to YCSH by email, any claim regarding invoices.
Due to its status as intermediary, The warranty that covers the product delivered to the customer is limited to that extended by the manufacturer..
The warranty applies as long as the product delivered to the customer, be used under normal operating conditions, as described in the catalogs, in the instructions and manuals made available to the user. In no case is it guaranteed that the product supplied is suitable to respond to a particular user problem..
YCSH is not obliged to compensate the user or third parties for the consequences of using the product..
YCSH assumes shipping costs in both directions in case of return due to defective material.. If after checking the product it turns out that it works correctly, it will be returned to the client, the latter must pay the corresponding transportation costs.
The guarantee of the products from 1 January 2022 is from 3 years, except perishable products with an expiration date (adhesives, putties, primers…) and consumables (batteries, cleaning fluids, …). To exercise any warranty, The product must be returned in its original packaging or, prior authorization, without this packaging but protected in a similar way upon delivery.
The costs of shipping the product to the manufacturer's facilities for repair are the responsibility of the customer.. And, after review, the product is confirmed to be defective, The manufacturer will assume the shipping costs back to the customer. In case a defect is not confirmed, Return costs will be the responsibility of the customer..
As established in the article 103 of the Law 3/2014, of 27 March, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made to the consumer's specifications or clearly personalized, what, by its nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
Returns by international bank transfer
As stipulated in the article 125 of the Royal Decree-Law 19/2018, YCSH reserves the right to discount, in your case, the actual costs associated with refunding the amount through an international bank transfer. These costs will be those actually charged by the banking entity and duly justified.. In no case, YCSH will apply additional commissions or charges for managing the return..
Reception of merchandise
It is an essential condition that at the time of receipt of the merchandise it is indicated, on the delivery note itself that is signed to the carrier, any incident that may arise regarding its status, of the packaging or the number of packages.
It is also essential that you communicate by email admin@ycsh.es said incident within a maximum period of 24 hours from receipt of material.
Commercial return and return of non-defective products.
In accordance with the provisions of art. 102 of the Law 3/2014, of 27 March, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, The customer will have the right to withdraw from the requested order within a period of fourteen calendar days from the day following receipt of the order., prior communication to YCSH
The company will accept the return of the products, within the 14 first days from the date of receipt of the order by the customer and provided that the following conditions are met:
Products must be returned in their original packaging, in perfect condition, not used, with all its elements and protected so that it is not received with adhesive transport tapes.
Only returns previously authorized by YCSH will be accepted. When authorizing the return, we will indicate a return number.. The shipping address will also be indicated..
The returned material must be received in our warehouses within the 10 days following authorization of the return. If not, the return will be rejected.
The refund of the sales amount will be made once the material is received and compliance with the stated requirements has been verified.. The amount of transportation for the first delivery will not be refunded., limiting the return to the amount of the material.
The product to be returned must be in the same condition (not unsealed, manipulated or with obvious marks of having been installed) in which it was delivered and in its original packaging without customer registration.
Any product used will be rejected from return., whose opening renders it incapable of being sold as a new good.
If the product is received, y, If it is found that it does not meet the return requirements, it will be returned to the customer with postage due..
Returns that have not been accepted may remain in our facilities for a period of time. maximum of 30 dias counting from the date of receipt in our facilities, After that time the material will be destroyed..
The client must pay the costs of shipping the material from their home to the YCSH facilities..
In the case of material change, the customer must pay the shipping costs in both directions..
In case of products damaged by transport, Returns will only be accepted if stated on the delivery note of the transport agency., and communicated to us before 24 hours after delivery.
RETURNS OF CUSTOM OR PERSONALIZED PRODUCTS ARE NOT ALLOWED.
Return for defective product upon delivery.
YCSH will accept the return of the products, within the 7 first days from the date of receipt of the order by the customer and provided that the following conditions are met:
If the reason for the return is that the packaging is damaged for transport reasons, and the product has been affected, This must be included on the carrier's delivery note..
Products must be returned in their original packaging, in perfect condition, with all its elements and protected so that it is not received with adhesive transport tapes.
Only returns previously authorized by YCSH will be accepted. When authorizing the return, we will indicate a return number.. The shipping address will also be indicated..
The returned material must be received in our warehouses within the 10 days following authorization of the return. If not, the return will be rejected.
The product warranty applies only to the same product., not to the damages caused by it, Customer must check the product before installing.
The refund of the sales amount will be made once the material is received and compliance with the stated requirements and the defect that the client states are verified..
In the case of material change, due to a proven defect in the product, YCSH will bear the shipping costs both ways, as long as the exchange product is the same or similar model.
In the event that the product defect turns out not to be such and the product functioning is correct, The material will be returned to the client with postage due..
Refund processing time
Once the refund is approved by YCSH, the refund will be processed and credited to the buyer's bank account via the original payment method within 4 business days following confirmation of approval of the return request.
Complaint
If the customer wishes to file a claim, You must do so through the email admin@ycsh.es
Jurisdiction
In addition, YCSH. reserves the right to file civil or criminal actions that it deems appropriate for improper use of its website and content or for non-compliance with these conditions..
The relationship between the user and the provider will be governed by the regulations in force and applicable in the United Kingdom..
Any dispute, discrepancy or claim between you and YCSH, or those arising from or related to this Agreement, or the interpretation, breach, termination or validity thereof, or any discrepancy regarding non-contractual obligations arising from or related to this Agreement (collectively onwards, “discrepancies”) shall be governed and construed in all respects by the laws of the United Kingdom Special Administrative Region. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.. Such choice of applicable law does not deprive you of the protection afforded by the mandatory provisions of the laws of the EU/UK and the country of your habitual residence., which means that you are entitled to any relevant rights and their exercise under EU/UK law and the laws of the country of your habitual residence.
Discrepancy resolution
This section is without prejudice to any rights that you as an EU/EEA/UK consumer may have under this article. 18 of the Brussels I Bis Regulation (FROM EU 2012 L351/1) or applicable UK regulations, which means you can bring a claim regarding your legal rights in the EU/EEA/UK country in which you reside, generally in the courts of the place where you are domiciled.