1. Processing and shipping times
Orders are processed and delivered to the carrier within 1 a 3 working days from payment confirmation, unless specifically indicated on the product sheet or in the case of products made to order/special manufacturing, in which case the period will be expressly indicated before finalizing the purchase.
Estimated delivery time, once the order has been delivered to the carrier, is from:
- Iberian Peninsula (Spain): 2–5 business days.
- Balearic and Canary Islands: 5–10 business days (Customs fees or additional procedures may apply in the Canary Islands., at the expense of the client).
- Rest of the European Union: 4–8 business days.
Use: These deadlines are estimates and not binding.; may vary due to causes beyond YCSH's control, as carrier incidents, weather or customs conditions.
2. Shipping costs
Shipping costs are calculated automatically in the purchasing process based on weight, order volume and destination, and are shown in detail before confirming payment.
- Orders over €200: free shipping to peninsula. Only in heating.
- Orders less than this amount: The shipping cost is indicated at checkout before payment.
3. Carriers
YCSH works with the following transport companies: [Correos/ GLS / Express Post / DHL / FedEx / UPS]. The assigned carrier may vary depending on the destination and type of product.
4. Order Tracking
Once the order leaves our facilities, the customer will receive an email with the tracking number and the link to track the shipment directly with the carrier.
5. Delays and incidents in transportation
If the order does not arrive within the estimated time, The customer can contact admin@ycsh.es indicating the order number. YCSH will manage the incident directly with the carrier.
In case of confirmed loss of the package by the carrier, YCSH will proceed to resend the product or fully refund the amount paid., as the client prefers.
6. Transfer of risk
The risk of loss or damage to the products is transferred to the customer at the time the order is delivered to the address indicated by the customer and signed by him or by a third party authorized at said address..
It is the customer's responsibility to review the status of the package at the time of delivery and note any visible incident on the delivery note. (open package, damaged, etc.), as well as notify admin@ycsh.es within the 24 next hours at the reception.
7. Areas not covered
At the moment, YCSH makes shipments to Spain (including the Balearic and Canary Islands) and to the countries of the European Union listed at checkout. If your destination country is not available, you can contact admin@ycsh.es to check availability.