Right of withdrawal, payment refund and claims
The client will have a maximum period of fourteen calendar days to give up, from the day of conclusion of the contract, without any penalty and without indication of the reasons.
The exercise of the right of withdrawal must be carried out by notification to the email address admin@ycsh.es
After that period, The products will be considered compliant and accepted by the customer without possible claim.. The claim must be sent to admin@ycsh.es, indicating the following information:
Purchase invoice number
Customer number
Product reference number and product serial number
Number of units whose return is requested
Statement of the reasons for the claim
Upon receipt of this information, XmyXGAR reserves the right to authorize or not authorize the return, depending on the condition of the product and its warranty.
XmyXGAR will only accept the return of the product if the following circumstances occur:
The customer returns the product in the same condition (not unsealed and not already installed) in which it was delivered and in its original packaging.
Return transportation charges will be customer charge. If the merchandise meets the requirements we will refund all payments received from you, including delivery costs
Returns will not be accepted for the following products:
Any product used, whose opening renders it incapable of being sold as a new good.
If the product is received and it is found that it does not meet the return requirements, it will be returned to the customer with postage due..
The request for the return of a material due to customer cancellation, must be carried out within a maximum period of 7 calendar days from receipt. XmyXGAR may consider extending these deadlines at its discretion..
The client, upon acceptance of the product, will have a period of 10 days to send to XmyXGAR by email, any claim regarding invoices.
Due to its status as intermediary, The warranty that covers the product delivered to the customer is limited to that extended by the manufacturer..
The warranty applies as long as the product delivered to the customer, be used under normal operating conditions, as described in the catalogs, in the instructions and manuals made available to the user. In no case is it guaranteed that the product supplied is suitable to respond to a particular user problem..
XmyXGAR is not obliged to compensate the user or third parties for the consequences of using the product..
XmyXGAR assumes shipping in both directions in case of return due to defective material. If after checking the product it turns out that it works correctly, it will be returned to the client, the latter must pay the corresponding transportation costs.
The guarantee of the products from 1 January 2022 is from 3 years, except perishable products with an expiration date (adhesives, putties, primers…) and consumables (batteries, cleaning liquids,…) . To exercise any guarantee, the product must be returned in its original packaging or with prior authorization without this packaging but protected in a similar way to delivery.. Return shipping for defective products within the warranty period is the responsibility of the customer. (unless otherwise determined) since the manufacturer does not include within the warranty the cost of shipping the material for repair.
As established in the article 103 of the Law 3/2014, of 27 March, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made to the consumer's specifications or clearly personalized, what, by its nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
Devoluciones por transferencia bancaria internacional
Conforme a lo estipulado en el artículo 125 del Real Decreto-ley 19/2018, XmyXGAR se reserva el derecho de descontar, in your case, los costes reales asociados a la devolución del importe a través de una transferencia bancaria internacional. Dichos costes serán los efectivamente cobrados por la entidad bancaria y debidamente justificados. En ningún caso, XmyXGAR aplicará comisiones adicionales ni cargos por gestionar la devolución.
Reception of merchandise
It is an essential condition that at the time of receipt of the merchandise it is indicated, on the delivery note itself that is signed to the carrier, any incident that may arise regarding its status, of the packaging or the number of packages.
It is also essential that you communicate by email admin@ycsh.es said incident within a maximum period of 24 hours from receipt of material.
Commercial return and return of non-defective products.
In accordance with the provisions of art. 102 of the Law 3/2014, of 27 March, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, The customer will have the right to withdraw from the requested order within a period of fourteen calendar days from the day following receipt of the order., prior communication to XmyXGAR
The company will accept the return of the products, within the 14 first days from the date of receipt of the order by the customer and provided that the following conditions are met:
Products must be returned in their original packaging, in perfect condition, not used, with all its elements and protected so that it is not received with adhesive transport tapes.
Only returns previously authorized by XmyXGAR will be accepted. When authorizing the return, we will indicate a return number.. The shipping address will also be indicated..
The returned material must be received in our warehouses within the 10 days following authorization of the return. If not, the return will be rejected.
The refund of the sales amount will be made once the material is received and compliance with the stated requirements has been verified.. The amount of transportation for the first delivery will not be refunded., limiting the return to the amount of the material.
The product to be returned must be in the same condition (not unsealed, manipulated or with obvious marks of having been installed) in which it was delivered and in its original packaging without customer registration.
Any product used will be rejected from return., whose opening renders it incapable of being sold as a new good.
If the product is received, y, If it is found that it does not meet the return requirements, it will be returned to the customer with postage due..
Returns that have not been accepted may remain in our facilities for a period of time. maximum of 30 dias counting from the date of receipt in our facilities, After that time the material will be destroyed..
The client must pay the costs of shipping the material from their home to the XmyXGAR facilities..
In the case of material change, the customer must pay the shipping costs in both directions..
In case of products damaged by transport, Returns will only be accepted if stated on the delivery note of the transport agency., and communicated to us before 24 hours after delivery.
RETURNS OF CUSTOM OR PERSONALIZED PRODUCTS ARE NOT ALLOWED.
Return for defective product upon delivery.
XmyXGAR will accept the return of the products, within the 7 first days from the date of receipt of the order by the customer and provided that the following conditions are met:
If the reason for the return is that the packaging is damaged for transport reasons, and the product has been affected, This must be included on the carrier's delivery note..
Products must be returned in their original packaging, in perfect condition, with all its elements and protected so that it is not received with adhesive transport tapes.
Only returns previously authorized by XmyXGAR will be accepted. When authorizing the return, we will indicate a return number.. The shipping address will also be indicated..
The returned material must be received in our warehouses within the 10 days following authorization of the return. If not, the return will be rejected.
The product warranty applies only to the same product., not to the damages caused by it, Customer must check the product before installing.
The refund of the sales amount will be made once the material is received and compliance with the stated requirements and the defect that the client states are verified..
In the case of material change, due to a proven defect in the product, XmyXGAR will bear the shipping costs in both directions, as long as the exchange product is the same or similar model.
En el caso que el defecto del producto resulte no ser tal y el funcionamiento del producto sea correcto, el material será devuelto al cliente a portes debidos.
Tiempo de procesamiento de los reembolsos
Una vez aprobado el reembolso por parte de XmyXGAR el reembolso se procesará y acreditará en la cuenta bancaria del comprador a través del método de pago original dentro de los 4 días hábiles siguientes a la confirmación de la aprobación de la solicitud de devolución.
Reclamación
Si el cliente desea presentar una reclamación, debera hacerlo ha través del correo electrónico admin@ycsh.es
Jurisdicción
Asimismo, XmyXGAR. se reserva la facultad de presentar las acciones civiles o penales que considere oportunas por la utilización indebida de su sitio web y contenidos o por el incumplimiento de las presentes condiciones.
La relación entre el usuario y el prestador se regirá por la normativa vigente y de aplicación en United Kingdom.
Cualquier disputa, discrepancia o reclamación entre Usted y XmyXGAR, o aquellas que surjan de o estén relacionadas con este Acuerdo, o la interpretación, incumplimiento, terminación o validez del mismo, o cualquier discrepancia relativa a obligaciones no contractuales que surjan de o estén relacionadas con este Contrato (colectivamente en adelante, “discrepancias”) se regirán e interpretarán en todos los aspectos por las leyes de la Región Administrativa Especial de United Kingdom. Queda expresamente excluida la aplicación de la Convención de las Naciones Unidas sobre los Contratos de Compraventa Internacional de Mercaderías. Dicha elección de la ley aplicable no le priva de la protección otorgada por las disposiciones imperativas de las leyes de la UE/Reino Unido y del país de su residencia habitual, lo que significa que le asisten cualquier derecho pertinente y a su ejercicio en virtud de las leyes de la UE/Reino Unido y las leyes del país de su residencia habitual.
Resolución de discrepancias
Esta sección se entiende sin perjuicio de cualquier derecho que usted como consumidor de la Unión Europea/Espacio Económico Europeo/Reino Unido pueda tener en virtud del artículo 18 del Reglamento Bruselas I Bis (DO UE 2012 L351/1) o las reglamentaciones aplicables del Reino Unido, lo que significa que puede entablar una reclamación relativa a sus derechos legales en el país de la UE/EEE/RU en el que reside, generalmente en los tribunales del lugar en el que está domiciliado.